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Child Nutrition » P-EBT

P-EBT

In anticipation of the distribution of P-EBT funds to approximately 466,000 Mississippi children in October, the Mississippi Department of Education (MDE) and the Mississippi Department of Human Services (MDHS) would like to provide the following information to school districts.

 

P-EBT Customer Service Information

 

  • Families will be able to chat with a P-EBT customer service agent beginning September 19.

 

 

  • A customer service chat representative will be able to help parents with the following P-EBT benefits questions and concerns: 

 

  • How eligibility is determined.
  • The number of benefits an eligible child will receive.
  • Other information about how the P-EBT program works and what to expect.

 

 

  • MDHS encourages parents to review the FAQs and utilize the chat function before calling the call center.

 

  • The P-EBT call center is now open and can be reached at 1-833-316-2423.

 

  • Customer service support regarding individual student eligibility and address corrections will be available after cards have been issued in October. 
 
 
 

Helpful P-EBT Facts

  • The 2020-21 round of P-EBT has ended. Client concerns that were submitted through the P-EBT call center by May 15 were reviewed, and any issues that could be resolved were completed.

 

  • P-EBT hotline is opening with an initial group of about 25 call center staff. They can be reached at 1-833-316-2423 Monday–Friday, 8:30 am–4:30 pm.

 

  • Beginning in October, the PEBT call center will be fully staffed with approximately 150 customer service personnel.
 
 

Important Card Information

  • MDHS anticipates the issuance of new cards in October 2022.

 

  • MDHS encourages parents to use their remaining funds on existing P-EBT cards by September 30. 

 

  • Once new P-EBT cards are issued remaining benefits will be transferred to the child's new P-EBT card.
 
 
 

Parent FAQs about P-EBT Cards

What do I need to do to receive P-EBT benefits for my child?

 

There is nothing you need to do at this time. MDHS receives a list of eligible children and automatically mails cards to those children. Around the beginning of October, you can call the call center to check to see if your child was listed as eligible. 

What happens to the money that was left on my P-EBT card?

 

If you have a remaining balance on your child's old P-EBT card, those benefits will be transferred to your child's new P-EBT card. 

We recently moved to a new address. Will my P-EBT card be sent to my new address?

 

Beginning in early October our call center can verify the address on file for your child and accept address update requests for review.
 

 

PEBT update
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2022 PEBT address update SNAP under 6 from MDHS Communications on Vimeo.

2022 PEBT address update K-12 from MDHS Communications on Vimeo.